Yes - metro Melbourne deliveries run daily, and we service wider Victoria regularly. Bulky items like baths and vanities go on appropriate carriers (tail-lift/two-person where needed). Delivery options and pricing appear at checkout once you enter your postcode.

Yes - choose your preferred day at checkout where available, or note site hours in the order comments. Our team will coordinate a practical window with you or your site contact and confirm by email or phone.

Yes - choose your preferred day at checkout where available, or note site hours in the order comments. Our team will coordinate a practical window with you or your site contact and confirm by email or phone.

Often, yes. Same-day is possible for urgent metro orders placed before the cut-off and confirmed by our team. Otherwise, next-day is common for in-stock items. Call or chat us if you need it fast - we'll do our best.

Select Click & Collect at checkout. We'll email you when your order is ready to pick up - usually within 2-24 hours for stocked items. Bring your order confirmation and ID. For heavy items, we can help load.

Yes - bulky items go via specialised carriers with tail-lift or two-person delivery where required. Please ensure good access and someone on site to receive. We'll call ahead to plan the drop.

We'll let you know the ETA and options: hold for a single delivery, split the shipment, or suggest alternatives. You'll receive updates by email; our team can help if you need substitutions.

Yes - just provide clear site instructions and a site contact. For unattended drops, you accept responsibility once delivered to the nominated area. Photos and a signed POD can be provided where applicable.

We'll email tracking where available. For deliveries on Burdens trucks or specialised carriers, our team will provide an ETA and contact you if anything changes. Chat or call us anytime for an update.

Let us know within 48 hours with photos of the product and packaging. We'll assess quickly and organise a replacement, repair, or refund in line with your consumer rights and the supplier's policy.

Uninstalled, resaleable items can usually be returned within a reasonable period; restocking fees may apply. Special-order or cut-to-size items are typically non-returnable. Contact us with your order number for options.

Generally no, unless faulty. Special-order and custom items are procured specifically for you. We'll always support warranty issues - please contact us if there's a problem.

Start with Burdens. We'll liaise with the supplier on your behalf to streamline assessment and resolution. Have your proof of purchase, install date, and photos ready to speed things up.

Start with Burdens. We'll liaise with the supplier on your behalf to streamline assessment and resolution. Have your proof of purchase, install date, and photos ready to speed things up.

Please provide your order/invoice number, installation date, licensed installer details (for plumbing/electrical), a description of the fault, and clear photos or a short video of the issue.

If an item arrives DOA or damaged, we'll organise a fast replacement or refund per your preference and product availability. Contact us within 48 hours so we can resolve it quickly.

For valid warranty claims, return or replacement shipping is typically covered by the manufacturer or Burdens. We'll advise the easiest path once we've assessed your claim.

Complete the online application with your ABN and trade details. Once approved, log in to see your trade pricing, place orders, and access invoices and statements.

Retail prices are public. Approved trade customers see their trade rates once signed in. Pricing reflects your account level and may include project or volume terms.

Click 'Sign In' and use your registered email. If you can't see trade pricing, contact us - your account may need to be linked or approved for online access.

No - Burdens Accounts that have credit terms need to use the trade portal.

Log in to your trade portal to view and download invoices and statements. If you need something specific, our Accounts team can email it to you.

Yes - add delivery addresses in your account or during checkout. You can save multiple sites and nominate a primary address for speed.

Talk to us. We're competitive on like-for-like products and can review pricing for project or bulk purchases. Share the quote and we'll see what we can do.

Yes - ask us to set up sub-users and permissions on your account. We can enable order approvals or spend limits to suit your business controls.

WELS is Australia's water efficiency labelling. Higher star ratings mean less water usage without sacrificing performance. In Victoria, many products must display WELS - check the product page for flow rates and stars.

Where required, products carry WaterMark certification to show compliance with Australian standards. Look in the Specifications tab or ask us for the datasheet.

S-trap connects to the floor; P-trap connects to the wall. Match the suite to your existing waste outlet and set-out. If you're unsure, send us photos and measurements - we'll help you choose.

Allow for stud nogging/support, waste and water in the wall, and GPO clearance if using a lit mirror/demist. Check the product's spec sheet for exact heights and mounting points.

Thermostatic mixers hold a set temperature and respond quickly to pressure changes - safer for kids and consistent for multi-user homes. They're great with multiple outlets.

Yes. Plumbing works in Victoria must be carried out by a licensed plumber. You'll also get a compliance certificate for eligible works - keep it with your records.

Generally yes. Rimless designs remove the hidden rim channel, reducing bacteria buildup and making cleaning easier while improving flush performance.

PEX is flexible, fast to install, and corrosion-resistant. Copper is durable, heat-tolerant, and time-tested. The best choice depends on application, budget, and installer preference.

Framed is robust and budget-friendly; semi-frameless balances strength and clean lines; frameless looks premium and maximises space. Measure carefully and check door swing/clearances.

Yes - just allow for in-wall plumbing and access. Check the bath's lip and mixer reach so the spout clears comfortably. Use the spec sheets to confirm dimensions.

Colour tones vary by brand. For a perfect match, use one brand across the set or request finish samples. If mixing, keep to similar tones and textures across the room.

Brushed finishes can patina slightly over time. Clean with a soft cloth and mild soapy water - avoid harsh chemicals or abrasive pads. Rinse and dry after use to reduce spotting.

Rails 600-900 mm suit most family showers. If multiple users, choose an adjustable rail with a handset - great for kids and easy cleaning.

Usually no. Most brands require their own in-wall body. If you're renovating, decide the brand before rough-in and keep the same series for trims and bodies.

Often yes with compatible fittings. A diverter or combo rail set can add flexibility without major plumbing changes. Bring photos and we'll suggest the simplest path.

Ceramic discs are smoother, longer-lasting, and less prone to drips than rubber washers. They're standard in most modern mixers and many tap sets.

Yes - install solid nogging or a mounting panel at the correct height. Check the vanity's fixing points and weight. Use suitable anchors and ensure a level, plumb finish.

Look for moisture-resistant board (MR), PVC or waterproof carcasses, well-sealed edges, and durable finishes. Stone or solid-surface tops handle heavy use well.

Yes, but electrical works in bathrooms must be done by a licensed electrician. Confirm the IP rating and switching method, and follow the product's wiring guide.

Use IP ratings appropriate to the bathroom zone - higher near showers/baths. As a guide, IP44+ is common in wet areas, but always follow the product specs and electrician's advice.

Measure from the finished wall to the centre of the waste outlet (floor or wall). Common floor set-outs are 140-160 mm. A pan connector can help adapt older set-outs.

Often yes. Universal or adjustable pan collars can convert tricky set-outs. Check clearances and use a licensed plumber for a sealed, compliant install.

Choose a durable seat with stainless or metal hinges and quick-release for cleaning. Stick to the same brand as the suite for best fit and spare-part availability.

Many are, but some are supplier-stocked or special-order. Product pages show stock status or lead times. Chat us if you need something by a specific date.

Most special orders arrive in 3-10 business days; some finishes or made-to-order items can take longer. We'll confirm the ETA when you place the order.

Yes - ask us for spec sheets, cut-sheets, or finish samples where available. We can also suggest matching products across your project.

We'll try. Share photos, model numbers, and measurements. Our team can check supplier archives and recommend current equivalents if the original is unavailable.

Use website chat for fast answers during business hours, call your nearest branch, or drop in-store. Share plans or photos and we'll point you to the right gear.

Yes - send your plans, room sizes, and preferred styles/finishes. We'll help create a product list with rough-ins and lead times noted.

Yes - tradies and builders can request toolbox deals and project quotes. Share quantities and timelines; we'll tailor pricing and availability.

Absolutely. Our team can build a draft order and email you a secure checkout link. It's handy for complex orders or when you're on site.