Shipping policy

Shipping Rates & Delivery Estimates

We do our best to get your order out quickly and efficiently. Here’s how our shipping works:

Local Delivery – $55 Flat Rate

  • Available for addresses within a 20km radius of any Burdens Bathrooms store.

  • Delivery is usually completed within 2 business days of stock arriving at the local branch.

  • Delivered by our own fleet or trusted local drivers.

Courier Shipping – Flat Rates Australia-Wide

  • Small items: $15.50

  • Standard size items: $55

  • Large or bulky items: $100

  • Courier delivery is available across Australia. A tracking number will be provided after dispatch.

Australia Post Delivery

  • Where suitable (based on size and weight), items will be shipped via Australia Post Registered Mail within 1 business day.

  • You’ll receive a tracking number once the parcel is on its way.

Large or Heavy Items

  • Large products such as bathtubs, vanities, and toilets are shipped via a specialist courier.

  • Some bulky items may need to be delivered to a local depot for collection if delivery to your location is not practical. We’ll be in touch if this applies to your order.

Important Notes

  • Business days refer to Monday through Friday, excluding public holidays.

  • Orders are not shipped or delivered on weekends or holidays.

  • Delivery times may vary depending on the carrier, destination, and item(s) ordered.

  • We reserve the right to cancel an order if shipping is not feasible (e.g. remote areas or hard-to-access locations with large/heavy items). In this case, we’ll contact you to discuss options.

If you have any questions about your delivery or need assistance, please contact our team. We’re here to help.