Shopping for your bathroom should be simple, convenient, and worry-free. But sometimes, a product doesn’t quite fit your space, isn’t the right style, or needs to be exchanged. That’s why Burdens Bathrooms makes online returns easy and straightforward. In this guide, we’ll cover everything you need to know about returning products, our policies, and tips for a smooth process.
Targeting: Returns at Burdens Bathrooms, bathroom returns Victoria
Understanding Burdens Bathrooms Return Policy
Burdens Bathrooms values your satisfaction and offers a clear returns process for online orders. Whether it’s a vanity, tapware, shower set, or bathroom accessory, we aim to make returns as hassle-free as possible.
Key Points About Returns:
-
Eligibility: Most items are eligible for return within 14 days of delivery. Some exclusions may apply (e.g., custom or special-order items).
-
Condition: Products must be unused, in their original packaging, and in resalable condition.
-
Documentation: Keep your receipt or order confirmation to ensure smooth processing.
For a detailed overview of our return policy, check our Refund Policy.
Steps to Return an Online Order
Returning your Burdens Bathrooms order is simple:
-
Review Your Item – Check that your product meets the return conditions and is within the eligible timeframe.
-
Contact Our Team – Reach out via email or phone to initiate the return. Our friendly team will guide you through the process.
-
Package the Item – Secure the product in its original packaging to avoid damage during transit.
-
Return or Drop Off – Depending on your location, you may be able to return items via courier or arrange an in-store return at one of our showrooms.
-
Refund or Exchange – Once we receive the returned item and confirm its condition, your refund will be processed or a replacement shipped.
Tips for a Smooth Return
-
Check Product Sizes & Details: Measure your space before purchasing to avoid unnecessary returns.
-
Retain Packaging: Keeping the original packaging ensures the product can be returned safely.
-
Ask Questions Early: If unsure about compatibility, finish, or installation, our team can help.
Products Commonly Returned
Our returns process covers a wide range of bathroom products, including:
-
Vanities & Basins
-
Tapware & Mixers
-
Shower Sets & Rail Systems
-
Toilets & Accessories
-
Bathroom Storage & Accessories
Need Help? Contact Burdens Bathrooms
If you have questions that weren’t answered or want guidance on your return, our friendly support team is here to help:
Burdens Bathrooms Dandenong South
203 Frankston-Dandenong Rd, Dandenong South, VIC 3175
📞 Phone: 1300 202 010
✉️ Email: burdensdirect@burdens.com.au
For more information on returns, shipping, and bathroom product FAQs, visit our FAQs.
