When it comes to renovating or updating your bathroom, questions are bound to pop up — from “How long does delivery take?” to “What’s covered under warranty?” At Burdens Bathrooms, we know the importance of getting clear, honest answers before you make a purchase.
That’s why we’ve created our Frequently Asked Questions (FAQ) page — your one-stop resource for all things bathroom shopping, delivery, installation, and warranty.
In this guide, we’ll walk you through some of the most common questions and highlight how our team makes every step of your bathroom journey simple and stress-free.
1. How Do I Place an Order Online?
Ordering from Burdens Bathrooms is easy, whether you’re looking for a new vanity, tapware, or shower system.
Once you’ve found your favourite product:
-
Select your preferred size, finish, or configuration.
-
Add it to your cart.
-
Proceed to checkout and complete your secure payment.
💡 Pro Tip: Planning a full renovation? Save your favourite styles to your wishlist or contact your local showroom for a custom quote.
2. How Does Delivery Work?
We deliver across Victoria and select regions of Australia, ensuring your products arrive quickly and safely.
Delivery times depend on your location and order size, but most metro Melbourne orders arrive within 3–7 business days.
For regional deliveries, allow 7–14 business days. You’ll receive tracking details once your order ships.
Prefer to handle your own pickup? Choose Click & Collect from your nearest Burdens Bathrooms showroom.
3. Can I Pick Up My Order In-Store?
Yes! With Click & Collect, you can order online and pick up your items from your chosen Burdens Bathrooms location.
When your order is ready, we’ll email you with pickup details. Just bring your confirmation email and valid ID.
It’s ideal for tradies, renovators, and anyone who wants hands-on service before taking their products home.
4. Can I Change or Cancel My Order?
If you need to make changes or cancel an order, contact our team as soon as possible.
As long as your order hasn’t been dispatched, we’ll do our best to assist. Once your items have shipped, standard return conditions apply — all of which are outlined on our FAQ page.
5. What Is Your Returns Policy?
We offer a 30-day return policy on most unused products in their original packaging.
If you change your mind or ordered the wrong item, simply reach out to our customer service team to arrange your return.
Custom or made-to-order items may not be eligible, so always check before finalising your purchase.
6. Do You Charge Restocking Fees?
Occasionally, a restocking fee may apply for supplier-ordered or special items. This covers administrative and handling costs.
We’ll let you know upfront if this applies — transparency is important to us.
7. What About Product Warranties?
Every item at Burdens Bathrooms comes with peace of mind thanks to manufacturer warranties.
Here’s a quick guide:
-
Tapware & Mixers: Up to 15 years on cartridge and finish, depending on brand.
-
Toilets: Typically 5–10 years.
-
Vanities: Often 10 years on structure and 5 years on tops.
-
Showers: 7–15 years depending on brand.
For brand-specific coverage, check each product page or visit our FAQ page.
8. What If My Item Arrives Damaged?
If your item arrives damaged, don’t worry — we’ve got you covered.
Contact us within 48 hours of delivery with your order number and photos of the damage. Our team will assess and arrange a replacement or solution as quickly as possible.
9. Do You Offer Installation Services?
While Burdens Bathrooms doesn’t install products directly, we’re always happy to recommend trusted trades in your area.
Each product includes detailed installation information, and we always recommend using licensed plumbers and electricians to ensure safety and warranty compliance.
For inspiration before you begin, check out our blog: How to Upgrade Your Bathroom with Burdens’ Top Products Before Guests Arrive.
10. Are All Products in Stock?
Our website reflects current stock wherever possible, but due to demand, some items may require pre-ordering.
If an item is out of stock, our team will provide a restock ETA or suggest a similar alternative — like swapping a Nero tapware finish for another in stock.
11. How Can I Check Product Compatibility?
Each product page includes dimensions, specifications, and installation details.
Need to check if your new basin mixer suits your vanity? Or if your shower arm fits your preferred rain showerhead? Our showroom experts can help match your fittings perfectly.
For guidance, explore our blog: The Ultimate Guide to Showerhead Styles: Rain, Handheld, and More.
12. What Payment Options Are Available?
We offer several secure payment methods, including:
-
Credit and debit cards (Visa, Mastercard, Amex)
-
PayPal
-
Afterpay (on eligible purchases)
-
Direct deposit (for trade or bulk orders)
All transactions are protected to give you complete confidence at checkout.
13. Do You Offer Trade Accounts?
Yes — Burdens Bathrooms is proud to support plumbers, builders, and designers with dedicated trade benefits.
Trade customers enjoy:
-
Exclusive pricing
-
Bulk order support
-
Fast local delivery
-
Priority service
Contact your nearest branch to set up an account and enjoy professional support tailored to your business.
14. Who Can I Contact If I Still Have Questions?
If you can’t find what you’re looking for on our FAQ page, our friendly team is ready to help.
You can reach us via phone, email, or by visiting your nearest Burdens Bathrooms showroom — from Braeside to Lilydale, Geelong, and beyond.
Whether you’re upgrading a powder room or planning a full renovation, we’re here to make it simple, stylish, and stress-free.
Final Thoughts: Your Go-To Bathroom Resource
At Burdens Bathrooms, our goal is to give every customer the confidence to create their perfect space.
From choosing your dream vanity to understanding delivery and warranties, our Frequently Asked Questions page is designed to guide you every step of the way.
Visit the full FAQ page for detailed answers — and if you’re ready to start your bathroom transformation, explore our latest collections:
